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Be Our First Client Success Manager

Be Our First Client Success Manager

23 Aug 2024

Are you a client-facing professional with a passion for delivering exceptional digital experiences? Yellow Panther is thrilled to announce a brand-new opportunity for a Client Success Manager. As we continue to grow and innovate, we are searching for a talented individual to join our team and help establish our Client Success department.

About Yellow Panther

At Yellow Panther, we pride ourselves on blending wild creativity with boundless technology to deliver world-class websites, mobile apps, and software solutions. We partner with medium to large-sized businesses to help them achieve their goals through cutting-edge, user-focused digital experiences. From sports to e-commerce and B2B, we push the boundaries of what’s possible—and now, we’re looking for someone equally innovative to join us.

The Role

In this pioneering role, you’ll be our first Client Success Manager, a vital team member who will help shape and grow this department into 2025 and beyond. Reporting directly to the Head of Projects, you will work closely with our Projects team to elevate the client experience, ensuring smooth product launches and successful post-launch retainers.

As the owner of the retained client portfolio, you will be instrumental in fostering long-term relationships, ensuring that our clients continue to thrive with Yellow Panther’s digital products.

Key Responsibilities

  • Client Experience: Build and nurture strong relationships with our client base, helping them maximise the value of Yellow Panther’s products.

  • Client Advocacy: Represent the client’s voice within Yellow Panther, ensuring that their needs and strategic objectives are communicated clearly.

  • Reporting and Platforms: Produce monthly reports highlighting SLA metrics and deliverables. Provide insightful feedback to the internal team regarding the performance of retainer work.

  • Client Forecasting and Planning: Collaborate with the Head of Projects to forecast work, develop client development plans, and document key client drivers.

  • Meetings and Client Calls: Lead client calls, presentations, and join project management sessions to stay on top of client expectations.

Who You Are

If you have 4+ years’ experience in a client-facing role, excellent communication skills, and a passion for helping clients succeed, this could be the perfect role for you! Here’s what we’re looking for:

  • Experience: You’ve worked with medium to large-sized businesses, ideally in an agency or sports context, and have experience with project management tools such as Asana.

  • Skills: You’re a detail-oriented communicator with strong interpersonal skills, capable of pushing back when necessary and thriving within diverse teams.

  • Passion: A love for sports is a bonus, but most importantly, you’re driven by helping businesses grow through impactful digital solutions.

  • Flexibility: You’re comfortable with a hybrid working model, spending at least two days a week at our Leamington Spa office.

Why Yellow Panther?

Joining Yellow Panther isn’t just about landing a job; it’s about becoming part of a vibrant and growing digital agency that’s shaping the future of digital experiences. Here’s what we offer:

  • Competitive Salary: £30,000 - £35,000 per annum DOE.

  • Bonus Potential: Up to 5% based on mutually agreed KPIs.

  • Innovative Work: You’ll collaborate with a talented, passionate team on exciting and impactful projects.

  • Career Growth: Be a key figure in developing a department that will grow into the future.

  • Equal Opportunities: We value diversity and believe in providing equal opportunities for all.

Apply Now

Are you ready to lead client success at a company that’s redefining digital creativity and technology? Apply today and join Yellow Panther on our mission to deliver unforgettable digital experiences.

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